FAQS

 Monday – Saturday
10:00 AM – 6:00 PM

 Shop #26, The Shoppes at Rose Hall, Montego Bay, Jamaica

 Shop # 401, Historic Falmouth Cruise Port, Falmouth, Jamaica

What methods of payment do you accept?

Bank Transfer

We generally recommend a “Bank Transfer” as the preferred method of payment when placing an order with us. Please note that bank transfers can take up to 3 to 5 business days for funds to clear.

 

PayPal

You can also make payment through PayPal’s Secure Payment System if that’s more convenient. PayPal guarantees that your online transaction will be secure, and that your information will be protected. PayPal generally charges a 4% processing fee, which will be added to the final order total for transactions completed via PayPal.

How long does the warranty last on my purchase?

Warranties generally vary depending on the specific item and also the manufacturer. However, you can usually expect a range between 2 – 5 years, which is the international standard.

What does duty free & tax free mean?

When you shop at duty free & tax free stores, your purchase is exempt from certain local and national taxes and duties.

For over 50 years, Jewels In Paradise has been a family owned, duty free & tax free business in Jamaica, so our prices are always competitive worldwide and we’re positive you’ll have a hard time finding better prices anywhere.

Click here to learn more about duty free shopping.

Do you have an aftercare service?

At this time, we do not provide an aftercare service in-house.

However, the warranty provided at the time of your purchase is honored internationally through the official manufacturer’s service center, and we’re more than happy to help you navigate the warranty & claims process.

How long does it take for my purchase to be shipped?

We know how important it is for your special purchase to arrive in perfect condition. That’s why we deliver your items using an insured courier service that generally takes your package right to your front door within 2 – 5 working days. Please note that for security purposes, and to honor our duty free system here in Jamaica, all orders must be signed for upon receipt.

During national & banking holidays, or due to adverse weather conditions, delivery times may be extended as a result of conditions beyond our control.

Do you ship worldwide?

Yes!

We deliver to any destination where FedEx is available. However, if you’re located outside of the normal FedEx delivery zone, we may also employ DHL, UPS and other courier services to get your order to you.

Can you order items not listed on your website?

Absolutely!

We are genuine authorised retailers, so if the item you’re looking isn’t listed on our website, no worries, we can put in a special order for you.

Get in touch with us to find out more about the special order process.

Why buy from an authorised retailer?

The bottom line is: it will usually cost you less in the end.

This is perhaps one of the most overlooked — yet most crucial things that buyers should consider.

Official warranties often cover the movement and any major defects, which can be extremely valuable. In many cases, a faulty timepiece covered under warranty, may even be completely replaced with a brand new one. Compare that with “no official warranty coverage” provided by gray market retailers, who also often have “no return” policies. And, consider that some official service centers won’t even deal with your issue if your watch was not purchased from an authorised Retailer.

An authorised retailer can provide the assurance of guaranteed and complete coverage under the official manufacturer’s warranty. Additionally, authorised retailers generally have access to the entire product listing for the brands they represent.

There are other benefits that vary by store, city, and brand, as well as the customer. Here’s a great article discussing some of them.

Have a question, or need help?

We’d love to hear from you. Whether you need assistance with selecting the perfect gift for yourself or a loved one, we’ll do our best to make your shopping a pleasant experience.

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